Altech Netstar Account nightmare and Appalling Customer service

When I purchased my vehicle in 2017 January, an Altech Netstar tracking devise was installed in my car. All was well until April this year when debIts started going off my account with another holdings company name, I called Netstar and was advised that they had No association with that holdings company, a sumilar Payment went through to Netstar in the same month so I reversed the Holdings company debit, this happened again in the 2nd month and the Bank said it was Altech Netstar, When I calles they said it was not them. I asked the agent to investigate and call me back. In June my account was debited with an amount R250+ I queried this with Altech again because as far as I was aware their payments had been going through and I askes for a statement. I even sent an e-mail to the Info email address I found on their website. I did not get a response for months until I received a threatening sms that they would handover my account if I Do not make payment of R340+ I called their offices again to resolve the issue, went through the full story again, I was promised that the Accounts department would get back to me to resolve the matter. Still No response for weeks until an agebt from Altech called me again querying payment , I told her the situation, she said she would put a log on the account advising of the issue, she would then get back to me to resolve the issue, arrange Payment and resume my tracker services. I have never heard from them since.

This brand is proving to be very unreliable and *************. I get no Customer service. My vehicle is currently not covered yet I have since day 1 made contact with Altech to resolve this matter. I am sickened by the evident lack of professionalism and customer care. I would have to wonder if the tracker really ever worked or if they are professional in that space if they can hardly handle customer issues.