Altech Nester

Good day,

I'm having problem to locate or get an answer as to why my car can not be located to the correct location every time i call to check where my car is the answer i get is wrong location, this has been going for 3 years and nothing has been done to correct it, i want to cancel the contract with Altech Nester because nothing it's been done, i tried calling for cancellation but my call will be transferred from this department to the other

Thank you