Altech Nestar - No sympathy! Only hungry for money!

I initially took out insurance with dotsure and was given a 36 month contract with Netstar, I couldnt afford my insurance any longer so i cancelled but was still liable for a 36 month contract with Netstar, I have previously made them aware that i done have money and cant afford to pay any premiums nor a cancellation fee, With no remorse they still said i will be liable for this, I am selling everything i have to try and make ends meet and depositing money in my account just to maintain all my accounts! On top of this instead of Netstar debiting me R137 on my specified debit date, They have debited me an unauthorized amount of R797.31 on a completely unauthorized date. I have called Netstar to query this and was told that the agent cant view why i was debited and a case has to be logged where i will be contacted within 24 hours, It is now over 24 hours and i still have not been contacted. I am sick of this unsympathetic relationship, Before joining Netstar i had a very high opinion of them but this has definitely changed my view. You have an opportunity to rectify this and turn it around by refunding my money and being compassionate enough to cancel this contract as i cannot afford it and do not have any money. I do not want to be pushed around to different departments! I want one person to make the decision and get the answers and speak to me! My preferred method of communication is email.