Altech Nestar Go why are you forcing a service on me!

End of July I phoned Altech Netstar Go to cancel my personal assistant service, which I was told that I should give a full month notice for the cancellation. End of August the money was deducted from my account again and I phoned to query this and was told that their cancellation agents tried to phone me to confirm my cancellation but they could not get hold of me that is why the money was still taken from my account. End of September the same thing happened and I phoned them again I was told by one Agent - cant recall the name - that on my invoice for October the personal assistant service wont be billed. But to my surprise it happened again and finally on November 28 I was transferred to a cancellation agent by the name of Tintswalo who said I should give their service a try for a month as I have not used it in the last three years even though I have been paying and that if I am still not happy with it I should just send her an email and she would cancel it - I agreed. After trying to use the service and could not get the help i had expected I then decided to send Tintswalo a cancellation email on December 15, which was deleted without being read on Monday the 18th December - please see below for the note: Your message

To: Subject: Read: Cancellation - Altech Netstar Go - ID No: Sent: 18 December 2017 12:18:05 PM (UTC+02:00) Harare, Pretoria

was deleted without being read on 18 December 2017 12:17:58 PM (UTC+02:00) Harare, Pretoria.

After seeing the above notification I tried to phone Tintswalo but to no avail. I then phoned Altech Nestar Go contact centre and was given the following reference number: ********** 89 and was told that the cancellation agent would phone and to date I am still waiting for that person to phone me. I feel like your agents are forcing this service on me which has proved to be useless to me. I would like this to be cancelled with immediate effect - failing which I will take this matter to the SA Consumer Council. I am very irritated - Layla