PB
Prashant B

1 reviews | Active since Oct 2014

27 Aug 2015, 10:20

Altech is simply pathetic and irritating.

A couple of months ago I sold my Opel Astra GTC. This car had a tracker placed in it from Altech Netstar.<br> I immediately called them to cancel. As it turns out, I have now called them over 3 times to cancel. This morning- around 6 months after my car was sold, I received an invoice from Netstar billing me for months I have not even had my car.<br> <br> The interesting part is this is a car tracking company, who cannot even keep track of a car that was sold nevermind actually finding your car in case it is ******. This is absolutely pathetic and extremely irritating. <br> <br> I have cancelled this service more than once now. The Alltech team simply cannot understand what the word CANCEL means. Their call center has a specific department for this. Even they have failed to cancel so far. I will not be paying these random invoices, and I certainly hope they now catch the damn message and stop emailing me, calling me and of course- invoicing me.<br> <br> I see quite a number of people will the same complaint. Please either fix this, or close down the company if you cannot manage clients. Either way- I do not want to hear from Altech again and I will NOT be paying any of these stupid invoices.

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Replies (1)
Netstar
Netstar's reply27 Aug 2015, 18:06
Official
Hello PrashantB1,

You were contacted today and advised that the matter is being resolved. Feedback will be sent to you tomorrow by email.

Kind regards
Nadia Solomon