KN
Keaoleboga N
1 reviews | Active since May 2016
04 May 2016, 09:25
Alcatech Netstar
I have called the call center to check if the tracker is working and the guy told me that my device was old and they can’t get a signal I have installed the tracker since 2005 with them and I asked him why they didn’t notify me if there was a need for me to upgrade the device, to my surprise they have been debiting my account every months and sending me letters, I like to know how possible is that cause according to them it was not functioning, but they could not inform me and debit the money every months without failing…they installed the new devices, I called after 24hours to check if the device was working and they lady took my number and promise to call me back but she never bother to call, I called again to cancel the tracker since I have decided to sell the car for them to come and remove the tracker they did but now I don’t have the tracker or the car anymore but they still have debited my account again and I called to ask why they have debited I cannot pay for something that I was not sure if it was working, can they explain what was going to happen in a case whereby my car was ****** and you call and no one returns your calls. It that still my responsibility to call them back.
Helpful (0)
Replies (18)0
Replies (18)
Netstar's replyOfficial
10 May 2016, 12:34kindly note I am unable to make contact with you. I have sent you an email in relation to your query.
Awaiting your response.
Kind regards
Denise
Best regards,
Netstar's reply10 May 2016, 12:34
Official
kindly note I am unable to make contact with you. I have sent you an email in relation to your query.
Awaiting your response.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
10 May 2016, 12:35Thank you for replying to my email. I will contact you tomorrow as per your request.
Kind regards
Denise
Best regards,
Netstar's reply10 May 2016, 12:35
Official
Thank you for replying to my email. I will contact you tomorrow as per your request.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
11 May 2016, 07:05As per telephonic conversation i will investigate and I will revert back to you.
Kind regards
Denise
Best regards,
Netstar's reply11 May 2016, 07:05
Official
As per telephonic conversation i will investigate and I will revert back to you.
Kind regards
Denise
Best regards,
KN
Keaoleboga N's updateReviewer Update
11 May 2016, 10:23I will be waiting for your response as telophonically discussed.
Regards,
Lebo
KN
Keaoleboga N's update11 May 2016, 10:23
Reviewer Update
I will be waiting for your response as telophonically discussed.
Regards,
Lebo
KN
Keaoleboga N's updateReviewer Update
16 May 2016, 11:53I am still not getting any joy..
KN
Keaoleboga N's update16 May 2016, 11:53
Reviewer Update
I am still not getting any joy..
Netstar's replyOfficial
17 May 2016, 09:32As per our telephonic conversation, you have informed me the retentions team manager has been in conatct with you.
Kind regards
Denise
Best regards,
Netstar's reply17 May 2016, 09:32
Official
As per our telephonic conversation, you have informed me the retentions team manager has been in conatct with you.
Kind regards
Denise
Best regards,
KN
Keaoleboga N's updateReviewer Update
18 May 2016, 07:11Dear Denise
Unfortunately i cannot accept the refund they offered me because there was no contract signed or agreement between meyself and Alcatel Netstar from November 2010 to date, to debit my account.
KN
Keaoleboga N's update18 May 2016, 07:11
Reviewer Update
Dear Denise
Unfortunately i cannot accept the refund they offered me because there was no contract signed or agreement between meyself and Alcatel Netstar from November 2010 to date, to debit my account.
Netstar's replyOfficial
18 May 2016, 08:01As per our telephonic conversation. I have informed you the team manager will reply to your email.
Kind regards
Denise
Best regards,
Netstar's reply18 May 2016, 08:01
Official
As per our telephonic conversation. I have informed you the team manager will reply to your email.
Kind regards
Denise
Best regards,
KN
Keaoleboga N's updateReviewer Update
18 May 2016, 09:37Dear Denise
Still waiting for reply to my emails.
KN
Keaoleboga N's update18 May 2016, 09:37
Reviewer Update
Dear Denise
Still waiting for reply to my emails.
KN
Keaoleboga N's updateReviewer Update
23 May 2016, 12:32Good day Lebo,
I trust this email finds you well.
Has Denise contacted you regarding the contract not found as we only keep documentation for 5years.
Regards,
Shené Vassen
KN
Keaoleboga N's update23 May 2016, 12:32
Reviewer Update
Good day Lebo,
I trust this email finds you well.
Has Denise contacted you regarding the contract not found as we only keep documentation for 5years.
Regards,
Shené Vassen
KN
Keaoleboga N's updateReviewer Update
23 May 2016, 12:47
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 11:06 AM
To: Lebo Ntswelengwe
Subject: ACCOUNT ***
Good day Lebo,
Thank you very much for taking your precious time in speaking to me, I totally understand your busy schedule, and appreciate the effort you have taken and the valuable feedback as well.
It’s sad that you experienced such poor service, I acknowledge this and sincerely apologies to you on behalf of Altech Netstar, as a brand ambassador we provide service holistically to all our clients that we deal with daily.
Your refund has been processed and this takes 7 – 14 working days.
Credit ref#: CAS-835096-Z3P3
We trust that your future dealings with our company will dissipate your current opinion of Altech Netstar and we thank you for being a loyal customer.
Regards,
Shené Vassen
Team Manager
KN
Keaoleboga N's update23 May 2016, 12:47
Reviewer Update
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 11:06 AM
To: Lebo Ntswelengwe
Subject: ACCOUNT ***
Good day Lebo,
Thank you very much for taking your precious time in speaking to me, I totally understand your busy schedule, and appreciate the effort you have taken and the valuable feedback as well.
It’s sad that you experienced such poor service, I acknowledge this and sincerely apologies to you on behalf of Altech Netstar, as a brand ambassador we provide service holistically to all our clients that we deal with daily.
Your refund has been processed and this takes 7 – 14 working days.
Credit ref#: CAS-835096-Z3P3
We trust that your future dealings with our company will dissipate your current opinion of Altech Netstar and we thank you for being a loyal customer.
Regards,
Shené Vassen
Team Manager
KN
Keaoleboga N's updateReviewer Update
23 May 2016, 12:55Good Afternoon Shene,
Thank you for your response. Please note that you are the only people who had access to my file and your device to check when last did it work, you should have provided me that proof instead of asking it from me. Since we are not agreeing please be advised that I will be seeking assistance for relief through the Ombudsman.
Again thank you for all the correspondence we had up to this time.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 18 May 2016 12:59 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Sorry for the delay in responding, Unfortunately we cannot refund you that amount of money.
Your unit only stopped working in August 2014 , if you can provide us with proof we can look further into this matter.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 18 May 2016 12:49 PM
To: Shené Vassen
Cc: Denise Comeroden
Subject: FW: ACCOUNT ***
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:51 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Kindly note that your unit on stopped working 17 August 2014 so we crediting from September 2014 – March 2016 as per management .
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 03:22 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please note I took a contract in October 2005 and the five years ended in October 2015.
Kindly note the following amount was debited from my account are as follow and I can send you the banking statement
2011 Jan – 2015 February was R165
2015 March - March 2016 was R174.90
Please advise on how did you get that amount I will send you the bank statement as proof.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Hi Lebo,
Our systems are currently offline , as soon as it’s up and running I will see the case opened on your profile to see from which year we refunding you.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 02:24 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please advise from which year are you refunding me.
Regards,
Lebo Ntswelengwe
Office of the Executive Director:
Environment & Infrastructure Services
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 12:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 11:21 AM
To: Shené Vassen
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Dear Shene
Thank you for your assistance and please advise the total amount that is due to me in wrinting.
I trust this is in order.
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
PS: Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
KN
Keaoleboga N's update23 May 2016, 12:55
Reviewer Update
Good Afternoon Shene,
Thank you for your response. Please note that you are the only people who had access to my file and your device to check when last did it work, you should have provided me that proof instead of asking it from me. Since we are not agreeing please be advised that I will be seeking assistance for relief through the Ombudsman.
Again thank you for all the correspondence we had up to this time.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 18 May 2016 12:59 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Sorry for the delay in responding, Unfortunately we cannot refund you that amount of money.
Your unit only stopped working in August 2014 , if you can provide us with proof we can look further into this matter.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 18 May 2016 12:49 PM
To: Shené Vassen
Cc: Denise Comeroden
Subject: FW: ACCOUNT ***
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:51 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Kindly note that your unit on stopped working 17 August 2014 so we crediting from September 2014 – March 2016 as per management .
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 03:22 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please note I took a contract in October 2005 and the five years ended in October 2015.
Kindly note the following amount was debited from my account are as follow and I can send you the banking statement
2011 Jan – 2015 February was R165
2015 March - March 2016 was R174.90
Please advise on how did you get that amount I will send you the bank statement as proof.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Hi Lebo,
Our systems are currently offline , as soon as it’s up and running I will see the case opened on your profile to see from which year we refunding you.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 02:24 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please advise from which year are you refunding me.
Regards,
Lebo Ntswelengwe
Office of the Executive Director:
Environment & Infrastructure Services
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 12:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 11:21 AM
To: Shené Vassen
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Dear Shene
Thank you for your assistance and please advise the total amount that is due to me in wrinting.
I trust this is in order.
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
PS: Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
KN
Keaoleboga N's updateReviewer Update
23 May 2016, 12:55Good Afternoon Shene,
Thank you for your response. Please note that you are the only people who had access to my file and your device to check when last did it work, you should have provided me that proof instead of asking it from me. Since we are not agreeing please be advised that I will be seeking assistance for relief through the Ombudsman.
Again thank you for all the correspondence we had up to this time.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 18 May 2016 12:59 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Sorry for the delay in responding, Unfortunately we cannot refund you that amount of money.
Your unit only stopped working in August 2014 , if you can provide us with proof we can look further into this matter.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 18 May 2016 12:49 PM
To: Shené Vassen
Cc: Denise Comeroden
Subject: FW: ACCOUNT ***
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:51 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Kindly note that your unit on stopped working 17 August 2014 so we crediting from September 2014 – March 2016 as per management .
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 03:22 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please note I took a contract in October 2005 and the five years ended in October 2015.
Kindly note the following amount was debited from my account are as follow and I can send you the banking statement
2011 Jan – 2015 February was R165
2015 March - March 2016 was R174.90
Please advise on how did you get that amount I will send you the bank statement as proof.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Hi Lebo,
Our systems are currently offline , as soon as it’s up and running I will see the case opened on your profile to see from which year we refunding you.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 02:24 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please advise from which year are you refunding me.
Regards,
Lebo Ntswelengwe
Office of the Executive Director:
Environment & Infrastructure Services
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 12:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 11:21 AM
To: Shené Vassen
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Dear Shene
Thank you for your assistance and please advise the total amount that is due to me in wrinting.
I trust this is in order.
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
PS: Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
KN
Keaoleboga N's update23 May 2016, 12:55
Reviewer Update
Good Afternoon Shene,
Thank you for your response. Please note that you are the only people who had access to my file and your device to check when last did it work, you should have provided me that proof instead of asking it from me. Since we are not agreeing please be advised that I will be seeking assistance for relief through the Ombudsman.
Again thank you for all the correspondence we had up to this time.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 18 May 2016 12:59 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Sorry for the delay in responding, Unfortunately we cannot refund you that amount of money.
Your unit only stopped working in August 2014 , if you can provide us with proof we can look further into this matter.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 18 May 2016 12:49 PM
To: Shené Vassen
Cc: Denise Comeroden
Subject: FW: ACCOUNT ***
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:51 PM
To: Lebo Ntswelengwe
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Good day Lebo,
Kindly note that your unit on stopped working 17 August 2014 so we crediting from September 2014 – March 2016 as per management .
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 03:22 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please note I took a contract in October 2005 and the five years ended in October 2015.
Kindly note the following amount was debited from my account are as follow and I can send you the banking statement
2011 Jan – 2015 February was R165
2015 March - March 2016 was R174.90
Please advise on how did you get that amount I will send you the bank statement as proof.
Regards,
Lebo Ntswelengwe
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 03:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Hi Lebo,
Our systems are currently offline , as soon as it’s up and running I will see the case opened on your profile to see from which year we refunding you.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 02:24 PM
To: Shené Vassen
Subject: RE: ACCOUNT ***
Dear Shene
Please advise from which year are you refunding me.
Regards,
Lebo Ntswelengwe
Office of the Executive Director:
Environment & Infrastructure Services
Tel: ***
Cell: ***
Email: ***
From: Shené Vassen [mailto:***]
Sent: 17 May 2016 12:10 PM
To: Lebo Ntswelengwe
Subject: RE: ACCOUNT ***
Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
Shené Vassen
Team Manager
***
Tel:
Fax:
www.netstar.altech.co.za
Central Park Offices (Block O), 16th Rd,
Randjespark, Ext 5, Midrand, 1685,
Gauteng, South Africa
PO Box 2435, Halfway House, 1685,
South Africa
Our B-BBEE rating as a level two contributor,
allows our customers to claim 125% of spend
towards their preferential procurement
measurement for their own B-BBEE status.
From: Lebo Ntswelengwe [mailto:***]
Sent: 17 May 2016 11:21 AM
To: Shené Vassen
Cc: Denise Comeroden
Subject: RE: ACCOUNT ***
Dear Shene
Thank you for your assistance and please advise the total amount that is due to me in wrinting.
I trust this is in order.
Regards,
Good Day
Thank you very much for your email below. Please note that my 5year contract with Alcatel Netstar ended in October 2010. After the expiring of the contract 63 deductions were made on my account by yourselves.
These unauthorised deductions were made as follows: November 2010 to February 2014 (which is 39 months) R165.00 per month was deducted from my account totalling R6435.00 and from March 2014 to March 2016 the deductions were increased to R174.90 per Month and deductions were again made on my account over a period of 24 months totalling R4197.60. The Grant Total of money *******ly deducted on my account is R10632.60 which must be refunded to me within the 7 to 14 working days you have stipulated in your email
PS: Good day Lebo,
Total amount being refunded is R3438.60.
Regards,
KN
Keaoleboga N's updateReviewer Update
23 May 2016, 14:01Dear Shene
Please advise what are you still investigating as you said earlier there is no documentation.
Allow me to launch a complaint with office of the Ombudsman to assist us with this matter.
Regards,
Lebo Ntswelengwe
KN
Keaoleboga N's update23 May 2016, 14:01
Reviewer Update
Dear Shene
Please advise what are you still investigating as you said earlier there is no documentation.
Allow me to launch a complaint with office of the Ombudsman to assist us with this matter.
Regards,
Lebo Ntswelengwe
Netstar's replyOfficial
24 May 2016, 06:28Kindly note I have tried to make contact with you regarding your query. I have left you a voice message on your cell phone and I have sent you an email.
Kind regards
Denise
Best regards,
Netstar's reply24 May 2016, 06:28
Official
Kindly note I have tried to make contact with you regarding your query. I have left you a voice message on your cell phone and I have sent you an email.
Kind regards
Denise
Best regards,
KN
Keaoleboga N's updateReviewer Update
24 May 2016, 06:44Kindly send me email...
KN
Keaoleboga N's update24 May 2016, 06:44
Reviewer Update
Kindly send me email...
Netstar's replyOfficial
24 May 2016, 06:57As per our telephonic conversation and investigations into your matter, I have informed you that we have made a decision to refund you as a gesture of goodwill gesture. To date you are unable to provide proof of cancellation. You have refused acceptance of our gesture of goodwill. You have informed us that you are refering this matter to the Ombudsman.
We will now close this matter and await furtrher communication.
Kind Regards
Denise
Best regards,
Netstar's reply24 May 2016, 06:57
Official
As per our telephonic conversation and investigations into your matter, I have informed you that we have made a decision to refund you as a gesture of goodwill gesture. To date you are unable to provide proof of cancellation. You have refused acceptance of our gesture of goodwill. You have informed us that you are refering this matter to the Ombudsman.
We will now close this matter and await furtrher communication.
Kind Regards
Denise
Best regards,
KN
Keaoleboga N's updateReviewer Update
24 May 2016, 07:14Dear Denise
As i am your client you should have my file with all documents and stop asking me documentation it so supprisingly tthat you throw away all information eccept my banking details. please stay away from my account.
KN
Keaoleboga N's update24 May 2016, 07:14
Reviewer Update
Dear Denise
As i am your client you should have my file with all documents and stop asking me documentation it so supprisingly tthat you throw away all information eccept my banking details. please stay away from my account.