Again!
A new month, and new problems with my account, AGAIN!
Explain the transaction:
11/08/2025 COL-***_AN R450,00
Correct the account, balance should be now R2 255.01 after R189,00 is deducted for September 2025.
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
01 Sept 2025, 12:45Good day Lourens,
Thank you for highlighting this matter with us. We are sorry to see that you feel this way of our service. Kindly note that we are looking into this matter and we will advise according.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to see that you feel this way of our service. Kindly note that we are looking into this matter and we will advise according.
Kind regards,
Netstar
Netstar's reply01 Sept 2025, 12:45
Official
Good day Lourens,
Thank you for highlighting this matter with us. We are sorry to see that you feel this way of our service. Kindly note that we are looking into this matter and we will advise according.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to see that you feel this way of our service. Kindly note that we are looking into this matter and we will advise according.
Kind regards,
Netstar
's updateReviewer Update
01 Sept 2025, 12:47I am not sure your read what I have posted. Seems like a copy and paste response. This is every month a problem with my account!
's update01 Sept 2025, 12:47
Reviewer Update
I am not sure your read what I have posted. Seems like a copy and paste response. This is every month a problem with my account!
Netstar's replyOfficial
01 Sept 2025, 12:58Good day Lourens,
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
We do apologise for the inconvenience caused.
Kind regards
Netstar
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
We do apologise for the inconvenience caused.
Kind regards
Netstar
Netstar's reply01 Sept 2025, 12:58
Official
Good day Lourens,
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
We do apologise for the inconvenience caused.
Kind regards
Netstar
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
We do apologise for the inconvenience caused.
Kind regards
Netstar
's updateReviewer Update
01 Sept 2025, 17:05And here we go again:
I appreciate the explanation, however I need the following responses:
How was my account number obtained by your customer?
Why wasn't this noticed by Netstar's finance department?
Couldn't Netstar have recognized my account number and fixed it when the client recognized the mistake and gave Netstar proof of payment? Thank you for this, however, you are not correct. On 18 July the R450,00 credited to my account, then debited again, which is then correct, but 11 August 2025 Netstar debited my account again with R450.00. Netstar have already corrected the R450 in July 2025. Refer to below print screens. My balance should be R2 255.01.
I appreciate the explanation, however I need the following responses:
How was my account number obtained by your customer?
Why wasn't this noticed by Netstar's finance department?
Couldn't Netstar have recognized my account number and fixed it when the client recognized the mistake and gave Netstar proof of payment? Thank you for this, however, you are not correct. On 18 July the R450,00 credited to my account, then debited again, which is then correct, but 11 August 2025 Netstar debited my account again with R450.00. Netstar have already corrected the R450 in July 2025. Refer to below print screens. My balance should be R2 255.01.
's update01 Sept 2025, 17:05
Reviewer Update
And here we go again:
I appreciate the explanation, however I need the following responses:
How was my account number obtained by your customer?
Why wasn't this noticed by Netstar's finance department?
Couldn't Netstar have recognized my account number and fixed it when the client recognized the mistake and gave Netstar proof of payment? Thank you for this, however, you are not correct. On 18 July the R450,00 credited to my account, then debited again, which is then correct, but 11 August 2025 Netstar debited my account again with R450.00. Netstar have already corrected the R450 in July 2025. Refer to below print screens. My balance should be R2 255.01.
I appreciate the explanation, however I need the following responses:
How was my account number obtained by your customer?
Why wasn't this noticed by Netstar's finance department?
Couldn't Netstar have recognized my account number and fixed it when the client recognized the mistake and gave Netstar proof of payment? Thank you for this, however, you are not correct. On 18 July the R450,00 credited to my account, then debited again, which is then correct, but 11 August 2025 Netstar debited my account again with R450.00. Netstar have already corrected the R450 in July 2025. Refer to below print screens. My balance should be R2 255.01.