After Service-Removal of tracking devices

Item: Netstar
Rating: 1

Good Day

I have been a customer of Netstar since 2016. Their response time in an event is delayed. Due to poor service delivery, I decided not to renew the contract. Another reason is that when the vehicle is station, Netstar's devices can't pick up signal.

The tracking devices needs to be removed from both my vehicles as the contract ended but there is a fee of R285 per a vehicle. When I took the contract, the devices were fitted free of charge. Now that I will no longer be a customer of Netstar, I have to pay for the removal of the units??

I have emailed Shaneez (retention department) on the 19th of October & tried to contact her numerously but to no avail.

This just shows what type of service Netstar provides. So in an emergency situation, what will the response be like???

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Replies (1)

's updateReviewer Update

07 Nov 2017, 12:04

I am still struggling to get my query resolved. I actually regret bring a customer of Netstar & won't recommend Netstar to anyone. Rather C-Track which is used by Discovery.

's update07 Nov 2017, 12:04

Reviewer Update

I am still struggling to get my query resolved. I actually regret bring a customer of Netstar & won't recommend Netstar to anyone. Rather C-Track which is used by Discovery.