After numerous phone calls and emails apologizing for the inconvenience and assuring me that the contract and debit orders have been cancelled last night netstar yet again helped themselves to R292 out of my account

After numerous phone calls and emails apologizing for the inconvenience and assuring me that the contract and debit orders have been cancelled last night netstar yet again helped themselves to R292 out of my account. Every single month I have to do this same song and dance on an endless vicious cycle