1 reviews | Active since Dec 2016

18 Oct 2021, 11:56

After Market Support Not Reliable

After market support not reliable. -------------------------------------------- Device partially working and no department or third party is taking it upon themselves to assist. I wish i had an email address of any of their executives to personally express the service i am receiving from all the departments and third parties involved.

i have tried everything i could to get their attention. All I received from them were. 1. being put on hold for more than 15 min 2. miss call (only on) with out leaving message or sending an email 3. emails from them telling me i am un reachable 4. email asking me if i have blocked their number. 5. etc

with all the above i still try contacting them and still no one is being helpful.

I even sent an email asking what my options were should the car be ****** because of this faulty unit. And i am still waiting for a reply after a month.

my recommendation, when you sign up with Netstar - never pay up front. pay monthly so you can always cancel your policy when they give you such treatment

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Replies (1)
Netstar
Netstar's reply18 Oct 2021, 13:02
Official
Good day Gabriel,

Thank you for bringing this matter to our attention, kindly accept our sincerest apologies for the inconvenience caused.

We will contact you to assist.

Kind regards,
Netstar