After 2 weeks I still cannot \see\" my vehicle"

I have been a customer of Netstar for 7 years and have been fairly satisfied until now.<br> <br> On the 1st of Feb 2016 I ad a new unit installed \SAFE AND SOUND EWS WITH KRA\".<br> The initial installation had some issues and the technician had to return to correct them.<br> I then reported to the technician that I cannot \"see\" the vehicle on the Safe and Sound application.<br> He told me to contact the call center for further assistance.<br> Ref Num: CAS707803X9F4<br> After two weeks, I still have a dysfunctional unit and am very annoyed!"