Accounts department beyond Pathetic.

Netstar fails to debit my account for 6 months for 2 units, then they deduct all the money at once, even after I made arrangements with them to deduct it over 2 months. When I called them, they are just like " That is the way it is and nothing can be done about it now". I also realized they are billing me for 3 units instead of 2. Now that they must refund me the consumer supervisor is not getting back to me. No wonder her employees working underneath her is also not doing their work as she as a supervisor is not doing hers. Their service is beyond pathetic, Wonder if they will be able to track a car once it gets ****** as they cannot even manage accounts.