account to be cancelled

December in 2014 I was called by a sales person who was offering an additional product from Netstar.The lady said to me it was an additional product offered to all valued netstar customers and I dont pay anything.I asked her several times to confirm such and she said I dont pay a cent.January an amount of R144 was deducted from my account and I reversed it with my bank.I called Netstar to cancel the product / debit order and they assured me that it was cancelled.In February they deducted again and I did a reversal.I called Netstar and they told me that on their system it has been closed.I tried calling the accounts department but with no luck because everytime they connect me to it ,I get cut off.In March Netstar has debited the amount again.I need this account to be closed and Netstar must resolve this problem as I tried many time with no luck.Seemingly no one wants to take responsibilty of making sure such monies are not deducted if accounts are closed by [URL Removed] is also misleading their clients by telling them that such products are free and are an added package to their valued customers.This is misrepresentation in terms of ***** definition and is a serious offence