Account still not debited (4 months on)

This is the second review I am doing over the same issue I have experienced four times that has not been resolved for over four months. I took over the payments for my tracker in March. I asked, in March, that my account be debited. Without surprise, my account was not debited. I contacted Netstar and after two months they were able to change my account from EFT to debit (an apparently Herculean task for the staff at Netstar) - or so I thought.

In June of 2020, nothing was taken off my account as promised, I had to EFT the payment to Netstar because they failed dismally to do something as simple as make a switch from EFT to debit order. I had to make the payment to ensure that my car was protected. I once again tried to email the consultants at Netstar but no one bothered to contact me even after two weeks. It was only after I posted my review on Hello Peter that someone from Netstar decided to contact me - convenient. I told them what happened and they promised they would resolve the issue. They asked me for my banking details, again, which I refused to give as they had it on system according to their consultant Andre Gounder and I had sent it through 3 times before so I was not sending it to them again (surely they could not have misplaced it 4 times?). The next day they told me that they had made the switch and that my accounted would be debited on the 1st of every month (From the 1st of July). Unsurprisingly, my account has not been debited to date. Quite frankly I have had enough of this company. The fact something as simple as an account change cannot be actioned properly demonstrates the level of incompetence at Netstar. I suspect that no one there knows what they are doing. The service is abysmal and shockingly worse that ****. If you're reading this review, do yourself a favor and go with any other tracking service. It may cost more but its more than makes up for the poor quality and atrocious service provided by this company. I will be making change to another company in July because based on evidence alone, Netstar doesn't seem to need the business.

I will also be laying a complaint with the Ombudsman as this **** needs to come to an end. How a single company can sit by and be comfortable with such a low consumer rating and still be comfortable giving poor service is beyond me.