Account still being billed

On 1 September 2015 we emailed Altech Netstar (email sent to [Email Removed] at 1.04pm), requesting that my tracking account be closed because the vehicle had been sold. At 1.05pm (same day) I received an automated acknowledgment of receipt of email.<br> On 3 September 2015 we received an email (2.26pm) from Zayne Maharaj, Retentions Consultant, requesting that the cancellation request be sent on a business letterhead due to the account being a business account. He said in the same email that he will process the cancellation after receiving the letter. On the same day, at 3.53pm we rep**** to his email address, attaching the request on the business letterhead.<br> <br> To date we our account is still being debited. And Altech Netstar is clever enough to change the debit order reference so that it avoids any stop payment any customer makes at the bank. It doesn't seem right that we, the customer, have to continue to pay for fee for the debit order reversal when Altech Netstar failed to do due diligence with our cancellation request. If this is not resolved soon we will have no option but to take this up further.