DS
Dandy S

1 reviews | Active since Mar 2009

23 Oct 2016, 18:30

Account query - no response to phone calls or emails

<p>I refer to call references CAS244222B4L5 and CAS ********** and the two emails I have sent your company. When I phone your call center I am told I dont owe your company anything and yet I get sent a statement telling me that I owe you R4700?? Would someone please get back to me with an explanation ?? Four years of terrible service from your company - I have copious emails and nothing changes. Oh - and the number on your statements doesnt work if you phone it. I regret every moment of installing your product in my vehicle and would certainly never advise anyone else to do so. Account ref ********** </p> <p> </p> <p> </p>

0
Replies (3)
Netstar
Netstar's reply26 Oct 2016, 12:16
Official

Good day Che

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.


Kind regards

Denise

Netstar
Netstar's reply26 Oct 2016, 12:30
Official

Good day Che

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply26 Oct 2016, 13:04
Official

Good day Che

As per our telephonic conversation, I did provide you with feedback from our finance department.

This query has been resolved.

Kind regards

Denise