KN
Khayelihle N
1 reviews | Active since May 2015
18 Sept 2019, 12:13
Account over charged and an error not fixed
In the months of July and August 2019 my monthly were over charged. I then enquired with Netstar during the month of August and I was told that the over charged was an error. I then requested a refund however the consultant stated that I will not be charged on the following months in order to cover for the over charged. However that did not happen as on the 15th of September my account was debited. I am quite frustrated with the way this matter has been handled.
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Replies (2)KN
Khayelihle N's updateReviewer Update
10 Oct 2019, 11:00My issue has not been attended to date that how ******** is NETSTAR
KN
Khayelihle N's update10 Oct 2019, 11:00
Reviewer Update
My issue has not been attended to date that how ******** is NETSTAR
Netstar's replyOfficial
16 Oct 2019, 10:08Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
Netstar's reply16 Oct 2019, 10:08
Official
Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard