Account handed over

After going back and forth with Netstar. They agreed that their unit was faulty and that they would cancel my contract and process a refund. To my surprise a debit order of R609 goes off of my account and I receive a statement that my account has been handed over for collection. How is this possible when my contract was cancelled and was promised that all premiums paid would be refunded? You need to get your house in order.<br> <br> Dear Amanda,<br> Please accept my apology for the delay in responding to your mail.<br> Thank you for the valuable feedback, it's sad that you experienced such poor service, I acknowledge this and sincerely apologise to you on behalf of Altech Netstar, as a brand ambassador we provide service holistically to all our clients that we deal with daily, it's very unfortunate that I didn't get the opportunity to assist you before.<br> Kindly find attached cancellation confirmation, additionally, the cancellation is at no cost to you.<br> I have taken liberty of raising credits from inception of the services, credit reference number (CAS-508115-J0D4). <br> Please be advised that de-installation was communicated to you as well. <br> Kind Regards<br> Lennon Govender<br> Team Leader<br>