Hellopeter
Share Your Experience
LN
Lungie N

1 reviews | Active since Jan 2010

12 Sept 2023, 08:21

ACCOUNT DEPARTMENT ***********

I phoned Netstar June 2023 for change of ownership but instead I have been receiving phone calls that I own them for contract cancellation which I don't understand Saturday I received a call from Mathaphelo who said was I own them even though I have phoned to June for change of ownership and gave them one month notice period but they still trying to deduct from my account with no reason or proper explanation....Netstar staff are so *********** and unprofessional....all they car about is deducting customers account

0
Replies (5)
Netstar
Netstar's reply12 Sept 2023, 08:28
Official
Hello Lungie We are so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience. Kindly note that one of our professionals will contact you for a better service.

Kind Regards,
Netstar
Netstar
Netstar's reply15 Sept 2023, 08:57
Official
Hello Lungie 

Please note our Retentions is trying to get hold of you to no avail, Please provide us with a convenient time to make contact with you. 

Kind Regards
Netstar
LN
Lungie N's update15 Sept 2023, 10:43
Reviewer Update
Good day
You can contact me anytime from 10am to 3pm
Netstar
Netstar's reply15 Sept 2023, 10:47
Official
Hello Lungie 

Thank you .

Kind Regards,
Netstar
Netstar's reply15 Sept 2023, 15:53
Official
Hello Lungie

Kindly note that our retentions department advised that they have made contact with you and matter has been resolved.

Kind Regards,
Netstar