MP
Monique P
1 reviews | Active since Sept 2020
05 Jan 2023, 10:17
ACC - ***3 -
after many weeks of emails asking for the debit orders on my account to stop for a contract that was cancelled in 2017, Netstar proceeds to debit my account x2 in December 2022. i have email confirmation that the contract is cancelled but you still take my money. fix it now and send confirmation of the credits into my account. i need a reply within 3 working days or I am taking this to the ombudsman
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Netstar's replyOfficial
05 Jan 2023, 12:32Good day Monique,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar Team
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar Team
Netstar's reply05 Jan 2023, 12:32
Official
Good day Monique,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar Team
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar Team