Abysmal customer service, wilful damage to assets, and complete operational incompetence

I am writing this review to express my absolute disgust and frustration with Netstar . This is without a doubt the worst service experience I have ever had with a tracking company.

In December 2025, a technician dispatched by your company caused significant damage to the bonnet of my vehicle while performing work. To provide context, this vehicle is an income-generating asset within my car rental fleet. Because of your technician’s negligence, I had to bear the immediate financial burden and arrange for the repairs myself to avoid losing revenue.

Since December 2025, I have been locked in a relentless and futile back and forth with your organization in an attempt to recoup the costs for the damage your employee caused. My attempts to resolve this amicably have been met with complete silence.

Every time I attempted to call your call center to follow up, my calls were deliberately dropped. I was forced to escalate the matter via my insurance company simply to compel your office to acknowledge my existence. It should not take a third party insurer intervening to get a company to answer its own phone.

When I finally managed to get a representative on the line last week, I was met with sheer rudeness. I was chastised for not “approaching the right person” with my complaint. I asked the representative: how am I, an external client who does not work for your company, supposed to navigate your internal hierarchy to find this elusive “right person” when your frontline staff refuse to assist?

To add insult to injury, I was then informed that the complaint I lodged months ago “cannot be tracked anymore.” This is an astonishing admission of incompetence. How does a tracking company lose a complaint? If you cannot track a simple customer service ticket, how can your clients trust you to track their vehicles?

You damaged my asset, ignored my calls for months, and then had the audacity to be rude to me about your own internal failures. I have had to fix your mistake with my own money while wasting hours of my time.

I strongly advise anyone considering using this company for fleet management or personal tracking to look elsewhere. Their service is non-existent, and their accountability is zero.