Abusive Collectors

A letter was received by my service provider from me on the 20th that I am not renewing/continuing with the services and I was contacted telepathically by their retention department to confirm. The debit went through on 25th Feb, and another one went through on 25th of March which I disputed and reversed with my bank.

I am receiving calls from 3rd party(Hybrid Collections) representing the service provider harassing me to pay the outstanding amount. I then contacted the service provider and communicated the issues: 1. about abusive 3rd party, 2. Failure to cancel my contract as per my request.

Service provider sent me the cancellation letter only today(12 April) when I complain about the collections brutal attitude and the letter stating that the account was cancelled on 26th Feb. Non between the service provider nor third parties can explain why cancellation was recorded on 26th, six days after after my request and exactly a day after the debit order which I find unfair.

The service provider has promised to make follow ups and investigations on why this was actioned on 26th and promised that they will stop the debit orders to go through going forward, while I continually receive abusive calls from the 3rd party which I do not tolerate.

Hybrid collectors are inconsistent, disrespectful, brutal, irrational, *********** and inconsiderate when speaking to me even when I still show them respect by accepting their calls without failure hoping to hear findings from them but it is just another agent after an agent just focusing on requesting a payment without showing concern.