Absolutely Worst Experience Ever

Netstar has given me the absolute worst experience from the start of the vehicle tracking contract. Their customer service is terrible with consultants not being helpful at all, I have to be redirected between departments and people with each call just to get my query resolved.

The tracking device fitted to my vehicle has not worked from the start and had to be replaced with a new unit, which also didn't always work when it should. The device would sometimes miss recorded trips and there would be no record of when I have driven the vehicle. I mean come on, a cheap smartphone can do a better job at GPS tracking.

After struggling on several phone calls and once again being redirected to several people, I finally managed to get the contract cancelled. It has been a month since cancellation and Netstar still owes me a refund for the remainder of the contract that has been paid in advance. They keep making empty promises and the refund is not reflecting in my bank account.

It is an absolute struggle with this company, they should be ashamed of their incompetence!