Absolutely pathetic service from Netstar

I am absolutely disappointed in Netstars services. I took out a second device for a second car and firstly I told the sales person to give me the same package I have on my 1st car which is the package for R199 with wireless panic button instead the guy that installed the unit was given the wires panic button which I never asked for. Then i was told that the wired panic button will be removed yesterday and that I will receive the wireless panic button which I am still waiting for. So that's pathetic. Secondly this device was installed monday the car was standing at home since Monday till today when I checked the app monday it showed that car is standing in Pretoria then yesterday the car showed its standing near the Atlantic ocean I phoned the call center this morning and was told to hold on o waiting almost 10 minutes just to have my call cut. This is absolutely beyond the worst service ever I never had this issues with my first car I want this sorted out today I will reverse my debit order on the second car if this isnt resolved