Absolutely dismal service - non service - from Netstar. Check that your car tracker is actually showing where your car really is.

We purchased a new vehicle three weeks ago and there was much confusion about whether the tracking unit had been installed or not. After about a week of conflicting emails the unit was finally installed. Then the problems started. We are a fleet customer and made it very clear that this unit was to be added to our existing account. Of course this did not happen. Another week for Netstar to add it to the existing account. In the mean time, no information had been received from Netstar or certificate of installation so I had to ask for that. The next issue. The car did not appear on my account, not my safeandsound app nor the Netstar app. After numerous emails about that, it finally appeared on my app. And of course it could not be so easy. The location of the vehicle as per the app has been at a business nowhere near where the vehicle actually is, and it shows that it has been there since 05th November and is still there. This car is nowhere near where it shows it to be. What good is this tracker? I advise everyone to check that your tracker actually is tracking your car! I have begged and pleaded for them to let me know what is going on. Clearly they have far too many customers to bother with those that only have a small fleet. I am giving them until the end of today to sort this out, failing which I am cancelling and moving to a competitor. The only reason I am with Netstar is because our car companies have a contract with Netstar so it is supposed to be up and running when you get the vehicle. I am also going to the car companies to let them know that Netstar is casting a bad shadow on their reputations too.