Absolutely Disgusted with Netstar’s Nonexistent Service

I’ve been with Netstar since March 2024 and part of my package includes a panic button and receiver—meant to offer emergency support. On 1 May, my husband discovered the panic button doesn’t work. We called in and were told it might need servicing and to call back the next day. On 2 May, we spoke to Ayanda Jacobs, who told us the unit is out of warranty and recommended an upgrade to receive a new one. She said she’d transfer us to Retentions—but no one answered, and the call was cut with zero follow-up.

In over a year of service, no one from Netstar has ever contacted me to test the unit or suggest an upgrade nearing the end of the warranty. What if a real emergency had happened? The panic button is useless, and the so-called “security service” is clearly just a money-making scheme. Netstar continues to deduct premiums monthly but offers no support when it matters.

Is this how Netstar operates—abdicating all responsibility when lives could be at stake? I would strongly NOT recommend Netstar to anyone. This is not a security solution; it’s a monthly debit order for false peace of mind.

Ps when I called to obtain the CEO’s email address,I was advised by the receptionist that Grant Fraser doesn’t have an email address. Like how absurd is that? How does the man communicate internally and externally? She instead gave me the complaints email address.