Absolute horrible service.

We have had nothing but trouble for the past 8 days!

We purchase a new car on the 25th of October, we decided that it would be best to get a tracking system installed and got a quote from netstar, on 28th of October bright and urly the technician was at our house to install 4 tracking units. We were so impressed with everything, quick and easy service. Very nice.

Unfortunately that is where it ended. Later that day when we went to work and as a curious person having a tracking system for the first time ever we wanted to see what it looked like while driving. To our surprise when opening the app it shows the car is parked, even though we are traveling on the highway. When we got to work same thing nothing has changed. Saying last seen 28 October 9:51AM.

We called them the next day after having traveled several 100km's, but on the app it doesn't show anything. Only to be told there is nothing wrong and it's is our phones and apps. We need to log out of the app for an hour, log back in and everything will be okay. Did that and even deleted the app, re installed and guess what, still nothing. Phone them again, this time we get told by a technician from Durban that the tracking units installed is faulty and needs a refitment.

In the meantime, days are passing by and my car is not having a working tracker. We hear nothing, phone again. This time we get told no the technician was wrong for telling us the units are faulty and again told it's our apps. Mind you it's now 5 days since installment and our app is not working, car keeps showing parked. Not moving, not updating and saying last seen 28 October 9:51AM.

The salesman told us very clearly that the first payment would only be taken at the end of November, just for me to realize that I have R2200 missing from my account on the 1st of November, even though I have a product installed that is not working.

Sending emails, and getting responses of absolute no help and being sent from one department to another with no one actually helping. Yesterday (4 November 2024)a lady phone and having to explain the situation all over again just to be told she or someone will phone again today... We told her we don't want to be phoned we want a technician to come and fix the problem, because from yesterday if you open the app it gives you a message saying that tracker is offline and no activity or tracking can be picked up for several days.

Once again we were phoned today just to be transferred from one department to another, at 15:00 we were assured that someone would phone us before 17:00 to inform us as to what is happening and what the next step is as to re fitment or activation or what. I was not to shocked when 17:00 came and gon without a call.

It is absolutely frustrating having to call everyday begging to be told what is happening and what is the plan for fixing it.

I have not even been a client for 8 days and it has not been easy days. I am starting to regret picking this company for my car tracking, it's funny how this product is supposed to give you piece of mind but it has given us nothing but headaches and problems.