MO
Michael O

1 reviews | Active since Jan 2012

15 Oct 2024, 11:00

Absolute *******

Installed 4 units 3 of them in Toyota’s. My windscreen wipers got stuck and do not work when I turned them on during a rainstorm.

I went to a workshop to check and found that the netstar tracing unit was install installed under the cover that covers The wiper motor and the unit was preventing the wipers from moving

I checked both other Toyotas and they had the exact same issue with the units installed in the exact same place

I have been trying to get hold of Netstar the since 9 this morning NO JOY.

I removed the units myself They have still not noticed!

And to top this the wire is going into the unit were cut with a side cutter and not properly insulated

0
Replies (6)
Netstar
Netstar's reply15 Oct 2024, 11:06
Official
Good day Michael,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. 

Please note we will be sure to get the relevant department to resolve this matter as soon as possible.

Kind Regards,
Netstar


MO
Michael O's update15 Oct 2024, 11:09
Reviewer Update
You are talking **** you are not sorry about anything!

If you were I would not have been trying to speak to someone since 9 this morning
MO
Michael O's update15 Oct 2024, 11:19
Reviewer Update
Netstar’s reply15 Oct 2024 at 11:06Good day Michael,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience.

Please note we will be sure to get the relevant department to resolve this matter as soon as possible.

Kind Regards,
Netstar

Nobody has contacted me yet. If any of these vehicles were on the road during a severe rainstorm we would not have been able to turn on the wipers… but you are terribly sorry
Netstar
Netstar's reply15 Oct 2024, 11:21
Official
Hi Michael, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

MO
Michael O's update15 Oct 2024, 11:40
Reviewer Update
Still no call
MO
Michael O's update15 Oct 2024, 13:49
Reviewer Update
Guess what someone called to tell me that somebody was going to sort me out and it never happened