Abolutely unacceptable!

<p>On 8 Dec 2016 in the morning, I was on my way to my car to go to work. When I realised my car was ******, my boyfriend phoned Netstar Emergency number and I phoned the police. The police came within 20 minutes to the complex where my car was ****** to get my statement.</p> <p> </p> <p>After phoning the police I tried calling Netstar myself, because my boyfriend was still on hold the whole time waiting for a response operator from Netstar. It took Netstar 25 minutes to answer his call and I was on hold for 11 minutes before Netstar answered.</p> <p> </p> <p>This is not acceptable! By the time the response team answers a call ones car is long gone beyond recovery.</p> <p> </p> <p>Also I do not understand why Netstar can't give me a last location where my car was tracked. It makes me wonder if my tracker ever worked since it was installed?? </p> <p> </p> <p>I would like to get clarification on this matter but Netstar isn't coming back to me and not responding on my emails. </p>