Abject Customer Service

<p>I am extremely disappointed at the lack of urgency and response from Netstar regarding my numerous escalations and ongoing attempts to sort out my non-functioning unit. </p> <p> It started with conflicting information, I had received an e-mail confirmation that the test on my unit was successful, however the customer service team advised me otherwise after I called in.</p> <p>After numerous calls to a customer service team who were unable to resolve my issue and many promises that a manager from the customer service team would call, I was finally contacted by Lorraine . Lorraine sent through the information as to my options as I am looking to move to your newer product. She advised I could mail her back with any questions - still no response to my mail and this issue has been going on since September.</p> <p>Netstar has failed to provide me with the relevant information to make an informed decision nor are they providing me with the service I signed up for. </p> <p>Furthermore your non-performance has the consequential effect of potentially causing me to be in breach of my insurance contract. </p>