1 reviews | Active since May 2017

28 May 2017, 18:42

Abismal Customer Service

<p>Dear Netstar. I want to express my disgust at the incompetence of your organization. First when I registered a new vehicle and it was never correctly setup meaning I drove around without satellite tracking for 4 months invalidating my insurance. Secondly when I tried to remove a vehicle and it was never removed from my account meaning you continued to bill be for a number of months. This money was... never credited. Now, lastly when I cancelled all my accounts and yet you still continue to debit me every month. I duely reverse these debits and am now being threatened with legal action. I have queried this and had it escalated but receive no reply. Sheer incompetence on Netstars behalf. The only thing you seem good at is following up on outstanding payments.</p>

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Replies (1)
Netstar
Netstar's reply29 May 2017, 08:58
Official

Good day Cameron

Kindly note that I am unable to make contact with you I have sent you an e-mail in relation to your query. Awaiting your response.

Kind regards

Denise