A sad day for Netstar customer service

Very poor after sales service - CANCELLING MY SUBSCRIPTION before it's even begun. No follow-up calls for installation, no SMS's no further confirmations on next actions since 1 August. Extremely long waits on the 0860 number.. no resolution through your service BOT. Very sad, your product looked good and I was set on signing up with you. Now I'm forced to go to your opposition. Your striving for a customer facing tech solution has resulted in your company being faceless.