SL
Sindisiwe L

1 reviews | Active since Sept 2018

13 Sept 2022, 11:05

A nightmare to cancel device

I made numerous calls to your call center and requested that my account be cancelled as I no longer have the vehicle I had covered with your company.

I'm receiving calls from companies saying my account has been handed over for not paying.

I don't remember giving netstar the authority to share my information with external companies.

I have never been called by a netstar consultant to discuss my account. I do get calls from companies I don't know though.

If you listen to the call I had with Barry on 11 march who is a manager there. I said please cancel the Netstar account and debit the money from my account on 27 March 2022.

This was not done and instead my account has now been handed over. I get letter's of demand additional fees have been charged.

I hope to hear from you regarding this matter. I feel that I have not been treated fairly as a customer especially when I have made the necessary arrangements and your company failed to act.

0
Replies (2)
Netstar
Netstar's reply13 Sept 2022, 12:21
Official
Good day Sindisiwe 

We understand your frustrations and note your concerns. As much as we would like to continue having you as a member, we respect your decision to terminate  your contract.
We will further look into this and revert back to you to further assist.

Regards 
Netstar 

Best regards,

Netstar
Netstar's reply13 Sept 2022, 16:57
Official
Good day Sindisiwe 

Kindly note that our agents have tried contacting you with no avail. They have sent you a detailed email to assist, please revert back to them for further assistance. 

Regards 
Netstar 

Best regards,