A Masterclass in Unprofessionalism and Incompetence

I have been a loyal, paying customer of Netstar for four years without a single missed payment. Yet, I am currently being harassed by their ************ debt collectors (GL Attorneys) due to Netstar’s own internal negligence. Last month, they claimed my account was overdue despite no debit attempt appearing on my statement. After calling their Finance department, I discovered Netstar had changed my banking details without my consent or knowledge. Despite helping to "rectify" their error and receiving confirmation that a debit would be processed immediately, they failed again. The level of incompetence is staggering: 1. They messed with my correct banking details (Administrative failure) 2. They failed to process the manual debit as promised (Broken promises) 3. I requested their banking details to pay manually; it has been days, and they still haven't provided them (Total lack of urgency)

To top it off, this is the same company that suffered a massive data breach last year in June, exposing their customers' PII (i.e., names, surnames, physical addresses, vehicle registration and make) including banking details to hackers. Their response to failing to secure my data and manage my account? A 6% premium increase!! Netstar doesn't reward loyalty; they punish it with incompetence and baseless legal threats.