A failing business

Once installation was completed, I spoke to my partner and she told me that they installed the units whereby the whole process was visible to her which is not the correct procedure and Netstar is in breach of their contract and also would affect my car insurance claims. If my partner gets hi-jacked she would tell the hi-jacker were the device is out of fear and panic….common sense

I then spoke to Megan Wesley and told them to please remove the unit because of Netstars unprofessional conduct and she told me I have to pay the full settlement first( I only signed up on Friday and the installation took place today).She told me that she is going to escalate the matter with her superior, I told her in the meantime I am going to call the installation company and have them remove the unit, she said that it is fine if I do that.

I called and spoke to the driver who told me he cannot remove the unit or be available because he is very busy and I should speak to a Ramona ( ********** 460). I called Ramona who I explained my situation to, she told me that she only works with direction from Netstar as it is her costs involved, she said that she would speak to Megan of the situation and get back to me.

I called Netstar an hour later and spoke to Sibusiso who told me he needs to speak to his supervisor who is the same supervisor that Megan reports to. He gets back to me and tells me she is busy and that he promises me she will call me today, he also told me that I would need to pay the settlement amount if I want to remove the unit. I told Sibusiso that if she doesn’t contact me today I will remove the units and if they want to make it a legal matter its fine with me

Chenay then called me to state that they are going to investigate the matter further.

TODAY

I RECEIVED MAILS FROM MY INSURANCE COMPANY CONFIRMING THAT THEY HAVE RECEIVED AND UPDATED MY INFO TO INCLUDE THE TRACKER DEVICE.

I CALLED THROUGH TO SPEAK TO CHENAY AS TO WHAT THE HELL IS GOING ON BECAUSE SHE HAS NOT CONTACTED ME TODAY BUT THEY SUBMITTED MY DOCUMENTS TO THE INSURANCE BUT YET AGAIN SHE IS UNAVAILABLE.