A Business without Principles.............

<p> My dad had a 3 year contract with Netstar for the tracker device originating in July 2012. This contract concluded in July 2015. However, Netstar continued to debit his account for the monthly premiums thereafter for a whole 12 months. When we inquired why they continued to debit the account we were told that it was our duty as the consumer to cancel as stated in the contract. I acknowledge that we should have been more aware of when the contract expired and taken action. However, what i dont understand is how any business can accept funds from a customer without providing a service or even making a courtesy call to inform the customer that the contract has expired. So Netstar continued debiting the account until we realised what was actually going on. If we failed to make enquiries about the tracker device they would have continued accepting our premiums which is utterly disgusting. Makes one wonder what type of accountants Netstar employs. These people are balancing the company's books and accepting funds from a contract that no longer exists. After speaking to many of their unprofessional agents,they call 2 days later wanting to know if we would like to upgrade our contract,a call that should have been made a year ago when the contract expired. Clearly shows that Netstar has no principles and no integrity. So beware when dealing with Netstar on any basis. All they want is your money !!!! customer service takes a back seat.</p>