***6 a/c ***1

2121-09-28, I joined Nestar via my insurance company. within 6 months of joining, I started experiencing battery problem with my car, which had never had battery issues prior.(it wouldn't start in the morning, light will be dim at night, radio will randomly go ON/OFF).

I reported the matter to my insurance and Netstar, nothing happened.

when I took my car for service, I was told the tracking device is drawing too much currency on my battery and it needs to be changed. I changed my battery as I was tired of constant towing, luckily my insurance covers the towing to my preferred workshop and at times, they came with heavy currency boosters as am driving an SUV. July of 2023, after several complains with my insurance, they directly contacted Netstar whom finally sent their technician. their own technician recorded that whoever installed the device in my car did not do a good job, all this time I was driving with device that's drawing more currency in my car.This resulted in my navigation system/radio system malfunctioning together with LED front lights.

he replaced the item with the new one and promised the problem had been solved. I did numerous calls to their JHB office which sent me to CAPE TOWN(Regional office). the technical regional manager instead offered me R440 discount(2 months of not paying), this was after I had told him I replaced x2 batteries at R5,500 each battery, my LED system wasn't functioning and so was the navigator.

nothing happened for almost 2 months from their side. on the week of the 28th of October, I needed their emergency support in the form of panic button using their supp**** remote control system(panic button).I pressed the unit until the green button went on, i repeated this exercise more than 4 times in a space of 15 minutes and nothing happened. no call came, no sms-nothing.

when I was finally in a safe place, I immediately called my insurance to cancel the arrangement, whilst I was on the call with my insurance consultants requested her to record our conversation,i then again press the "panic button" more than 3 times during our 30min call duration. as of the 2nd of November 2023,no one from Netstar has called to check my safety/follow up on the "panic button", I instead they're demanding that I should pay for cancelling the 36 months agreements as I had only used the device for just over 24 months. I told them I am not cancelling the contract because I am selling the car or I can no longer afford the device but im cancelling as they have failed to honour their agreement of protecting me and their device had damaged my car without any care shown from their side.

This is my horrible experience with Netstar.