TS
Thandeka S

1 reviews | Active since Oct 2023

26 Jan 2024, 09:28

*****

I'm very disappointed with this company i received a call from one of their sales agent on Tuesday 23/01/2024 at 16:20 telling me about the netstar gold , I clearly advised that I don't need the service because have recently bought my car in September and I don't have any contract with netstar but everything I have with netstar is under my insurance which is Dotsure. I am now receiving a debt order of something I clearly advised I ma not interested in , Am upset and would like to know how did he get my banking details because I did not provide him with any of my details. Am really ****ed off and I want my refund as soon as possible , I don't know how did he activate this service without even sending and confirmation or correspondence on something he just activate on my account and get access to my bank !!!! Which means your sales agent are crocks just because they need to meet target or make sales they activate things without and any approval from customers they even have our banking details information, I don't know how a company get access to my banking details without me providing to them ?????

0
Replies (2)
Netstar
Netstar's reply26 Jan 2024, 09:37
Official
 Good day Thandeka,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note that we will get in touch with you to resolve this matter as soon as possible. 

Kind Regards,
Netstar
 
Netstar
Netstar's reply29 Jan 2024, 15:27
Official
Good day Thandeka,

Kindly note that your query has been resolved and an email has been sent to you. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind Regards,
Netstar