*******!

Unfortunately , this has been response I have been receiving from you since February with your *********** staff. No has ever called instead I got e-mails , my money was taken not once but twice after settling the account which is such an inconvenience. I have gave you enough time time to sort this mess, and therefor I'm taking this matter to Ombuds seeing that you have refused to action this request ASAP. Each time you debited my account and I had to reverse the debits I lost money as I pay for bank charges. As if it was not enough that I had to keep telling you people that I was in an accident that could have claimed my life and that of my child your agents continued calling me non-stop. This is ********* and ********* conducts are dealt by the Ombuds as a mediator.