378

Horrible service! I wanted to install a unit in ny vechile as i wanted to know where my car was (we own a transport business, and we have drivers, so we dont drive the vechile ourselves) after the first unit was installed, i tried testing it with the mobile app, and the first 2 days i was told the app needs 48 hours to be working correctly, after a week of trying to test the unit it still wasnt working, so i decided to call the call centre, the call centre agent told me that this unit is faulty and needs to be replaced, so netstart had to phone me and reschedule a new appointment, it took ne about 6 weeks to try and arrange an appointment by then i told them i am forced to cancel my contract with them, the manager assured me that i am not liable for any payments (premuims and cancellation fee) as this was their mistake. So i thought this matter has been resolved, but that wasnt the case, as they tried january and february to put the debit order through on my account and as of february i have veen recieving call from debt collectors, no resolve has come from all if this. Thre faulty unit is still in my vechile as they've nrver phoned to make an alternative appointment.