NM
Ntombifuthi M

1 reviews | Active since Jul 2019

19 Feb 2021, 10:11

36 month contract with bogus insurance company, that works with Altec Netstar.

Unfortunately as black people we are still being taken for a ride by these insurance companies who pray on clueless individuals thinking they will **** them into contracts that dont even exist. I reversed my Altec Netstar debit order because I was not happy with their service in trying to assist me when I lost my car.

To my surprise I was called by them saying I'm owing R389.00. Shocked by this, I called in and they told me I signed a 3 year contract with them that I took up with some insurance company. My car belongs to the company I work for and they pay the car installment and the insurance. I asked for the name of the "so called insurance company" and the contact details hence I can contact them and find out what contract I've got with them and when did I sign. Altec netstar could not give me a contact detail or name of that insurance company. I asked for the recording of the conversation. But to date I have not received anything from them.

Altec Netstar is running on a ****. I never took up a 36 month contract with them or any insurance on the company vehicle. This is strictly bs , and proves that *******ion in this country has only just begun.

0
Replies (3)
NM
Ntombifuthi M's update20 Feb 2021, 16:08
Reviewer Update
This service deserves to be taken up with the Public Protector. As consumers we are powerless when it comes to such. What is our government saying about this *******ion going on with these insurance companies. A company that claims I've got a 36 month contract with them but fail to produce evidence. No phone recordings or a formal contract. No proof of a contract that was emailed to me on the day I took up the contract. What are our rights in this country. It seems like some are above the law. I need proof from this Altech Netstar. I have never signed a contract with them or the bogus insurance company. My car belongs to a public entity that I work for. After seeing all this reviews on Hello Peter about Altech Netstar all of us are complaining about pretty much the same thing. But nothing is done.
Netstar
Netstar's reply05 Mar 2021, 11:02
Official
Good day Ntombifuthi 

Thank you for bringing this matter to our attention.

As discussed you have advised that I call you back at 15h30.

Kind regards 
Netstar

Netstar
Netstar's reply05 Mar 2021, 16:05
Official
Good day Ntombifuthi 

Thank you for bringing this matter to our attention.

As per our telephonic conversation, I did advice that we have escalated the query to the relevant department for assistance.

Kind regards
Netstar