NS
Nischette S

1 reviews | Active since Jan 2014

24 Apr 2025, 15:02

13 month cancellation fee payable when canceling contract

I cancelled my netstar tracker and was told that there is a 13 month cancellation fee that i need to pay. The contract does not state the cancellation period and simply says there will be a payment of a reasonable settlement fee. In my opinion, the 13 month cancellation fee is too high and needs to be reconsidered, it is not reasonable at all.

0
Replies (2)
Netstar
Netstar's reply24 Apr 2025, 15:07
Official
Good day  Nischett, 

 Thank you for bringing this to our attention, we are sorry to hear about your experience Please note a consultant will make contact with you for further assistance. 

Kind regards 
Netstar 


Netstar
Netstar's reply25 Apr 2025, 11:38
Official
Good day  Nischett, 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar