12/3/18, 12:31 PM Good Day, i have a telematics device through my insurance company, Dotsure. I have moved my insurance to another insurance company, i have to arrange for you to debit my account directly, i phoned your call center 4 times last week t

12/3/18, 12:31 PM

Good Day, i have a telematics device through my insurance company, Dotsure. I have moved my insurance to another insurance company, i have to arrange for you to debit my account directly, i phoned your call center 4 times last week to try and arrange this but your call center staff are either ***********, or downright lazy to assist me, transferring me from pillar to post, PS: it has been almost a week since i first phoned requesting a copy of the certificate confirming i am a client with you, your agent spelled out my email address perfectly, i am still waiting, i also logged on to your website and requested you to phone me but nothing yet, i dread having to phone you should my car get ******, i really have a bitter taste in my mouth. My ID is ***, email address is ***

Thank you for messaging. We try to be as responsive as possible and will get back to you soon. 1:21 PM

Good Day, based on the attached i have done my work, you have never gotten back to me, yet you have reported me to ITC, you either remove my name by way of an annulment or i will report you to the Ombudsman, please advise how you want to settle this manner?

Hi Terence . Thank you for messaging. We try to be as responsive as possible and will get back to you soon.