No Delivery No refund

Not only were you late to deliver a birthday present on time, you then changed your story from we are having a malfunction with the machine too... we don't have stock too.. we will refund you with another gift and give you a gift voucher... to nothing.

I have ask your consultant for my money back and still have not received anything. If I don't get a response I will be taking legal action against the company as you have failed to comply with The South African Consumer Protection Act, No 68 of 2008.

Consumer Right No. 6- Right to Fair and Honest Dealing

My right to protection against false, misleading or deceptive representations Suppliers are not permitted to, directly or indirectly, provide consumers with false, misleading or deceptive representations regarding goods or services- You advertised multiple items that were not available till the following month yet your website took the money for the item and placed the order anyway with false delivery dates.

Suppliers are not permitted to accept payment or other consideration for any goods or services, if:They have no intention of supplying those goods or providing those services; You have still not provided me with any product I had purchased knowingly and I have yet to receive a refund.

Please make this an urgent matter, or I will have to take the matter further myself.