Zero stars

I would give zero starts if I could. This is now the second year in a row that NetFlorist has messed up my valentines order. I ordered my boyfriend his valentines gift on 5 Feb to avoid the same confusion as last year. So on 13 Feb at 17:19 I get an email stating that one of the photos did not feed through and I must send a new one and my order will now only be delivered on the 18th. I mailed back right away saying that this is not good enough and to print one of the photos twice and ensure it is delivered on the 14th as I requested. Obviously I did not get a response. This morning I sent another mail asking them to acknowledge that my order will be delivered on my requested day. Still no response. So thank you to NetFlorist for ruining yet another Valentine’s Day surprise.