You wont receive a full refund on personalised items and they might get your order wrong

I ordered a black personalized wallet with a message inside and was told they don't have stock they can substitute with a brown. Little did i know its a complete different wallet that allows a name outside and a message inside but they ended up putting my name outside. No one phoned me to check for who the gift is so they can put their name outside. So I phoned to complain and they said we will fix it and collected it. Next thing they like no we can't do it the same way that was old stock so I'm like I asked for a wallet with a message inside please make it happen you did it before you just needed to fix the name outside, next thing I'm assured it will be done. I received the wallet today with no message inside so I asked for a refund and was told they will collect my item but they can only refund me 50%. But they still want the wallet? So I loose half my money for nothing.