You will not get what you ordered and they dont care

Orderd a bereavement bouquet for a friend. Service was good and it was delivered on time but the actual arrangement was terrible and looked nothing like the picture. There were only 2 proteas and not 5-6 as it was supposed to have. They used cheap carnations in stead of roses and the whole arrangement was about half the size it was supposed to be. I paid R1400 for 10 flowers! I sent a mail on the day to complain and another one a week later. Neither were ever acknowledged or answered. Terrible customer service.