You made a special occasion a disappointing one

You are the most pathetic company I have ever dealt with. You do not answer your phone at all. Your sweet promise and I quote: We just wanted you to know that your order of Heart Bracelet with Chocs and Red Roses (***) for delivery to Lizann has left the building.<br> <br> This order never arrived - This wasted my wife's whole day - waiting for the secret surprise. I am so disappointed I can not even describe it. The day is done - the special occasion is history - do NOT deliver the order any more - refund me my money - (100% satisfaction guarantee on your website. If you do not refund my money - I WILL TAKE YOU TO THE SMALL CLAIMS COURT - EVEN IF IT TAKES ME WEEKS AND MONTHS!!!<br> <br> If anyone in South Africa makes use of you they must have their heads read.