You dont get what you pay for

I ordered a birthday cake for my daughter on the 3rd september for delivery for the 28th( thats a very long time for them to get the order ready) i sent an email to confirm if all was in order on the 20th september and was told all was in order. on the 28th ( the day of delivery) lebogang from netflorist called me to advise that the cake i ordered was no longer available. the cake was for my 6 year old daughters birthday. she spent the entire month waiting for this specific cake, only to be told that it was not available. i ordered this almost 3 weeks before the day, how unprofessional can you guys be to not deliver on what was agreed upon. You guys are not doing me a favor, i paid for this service. i always order from netflorist but right now im really unhappy with the service. so instead of the Chocolate Rococo cake, my child has a plain vanilla cake for the 6th birthday party. Lebogang assured me that she was going to get a managet to call me to rectify the situation and advise how i will be compensated for this lack of professionalism and offcourse no call has been made to myself. pathetic service for a very expensive price. utterly dissapointed.