Wrong Order Received not fixing error

<p>After I a 20 year old student saw the amazing Castle Lager customization special I thought this would be the most amazing gift I could give my dad for Fathers Day, seeing that this would be a gift like no other. I received the order approximately a week later which was great. I did not want to gift this present in the ugly brown box so I opened it, after removing this box it came to my attention that my order was wrong, instead of having my dad's name customized on it, it had someone else's dads name (sorry to them as well). I immediately emailed to NetFlorist only to wait 11 working hours where they state after 9 you will receive a reply I had to call them. After talking to them and the call center representatives talking to their managers they said that they will not be able to fix this error, they would give me a refund, and I can keep the beer. This is great, but not the point, NetFlorist "Guaranteed 100% Satisfaction", what a lie, so now I need to wait for a reply to receive a refund, I am not going to be able to give my dad a present on Fathers Day, I will not receive a new order to fix their mistake. As a student I don't have money to go buy something now, the emotional pain this company has put me through and not even caring seems to be very disappointing. I will not recommend this company to anyone, they blatantly lie on their website, and clearly what you see is definitely not what you get. I really hope that I am the only one who had this bad experience along with the other family who has to give their dad my dad's present and visa versa. Hands down the worst buying experience that I have ever received.</p>